Terms of Service

BookerBat acts solely as a technology platform and is not a party to any transaction or booking between a Business Owner and their End Customers. Business Owners are solely responsible for the services they offer, their pricing, the conduct of their employees, and their relationships with End Customers.

Where a Business Owner enables online card payments, BookerBat facilitates the technical connection between the Business Owner's booking page and that Business Owner's own Stripe account. BookerBat does not hold, receive, process, or control any funds. All payments flow directly between the End Customer and the Business Owner's Stripe account. BookerBat is not a payment processor, payment service provider, or financial institution.

As a result:

• BookerBat has no visibility into, or control over, individual payment transactions between Business Owners and their End Customers.
• BookerBat is not liable for the failure of a Business Owner to deliver the services for which an End Customer has paid.
• End Customers who have concerns about a payment should contact the Business Owner directly or raise a dispute through Stripe's chargeback process.
• BookerBat recommends that End Customers use the "Pay in store" option if they have not previously visited or verified the legitimacy of a business.

By enabling online payments and saving Stripe API keys to their account, a Business Owner explicitly acknowledges and agrees that they are solely responsible for all transactions processed through their Stripe account and for delivering the services their End Customers have paid for.

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, emergency repairs, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of scheduled downtime where practicable.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time. We will provide reasonable notice where such changes materially affect your use of the Service.

BookerBat offers a free plan with limited features and paid subscription plans ("Starter" and "Pro") with enhanced capabilities, as described at bookerbat.com. Plan details, features, limitations, and pricing are subject to change with reasonable notice.

Paid subscriptions are billed in advance on a monthly or annual basis. By providing payment details, you authorise us to charge the applicable fees through our payment processor, Stripe. Fees are charged in the currency applicable to your billing region — Australian Dollars (AUD), New Zealand Dollars (NZD), Singapore Dollars (SGD), or United States Dollars (USD) — as confirmed at the time of purchase. All fees are exclusive of applicable taxes (including GST, VAT, or similar levies where required by law), which you are responsible for paying.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. We will send a reminder email prior to annual renewals. You can manage or cancel your subscription at any time through the account settings or by contacting support@bookerbat.com.

We may change our subscription fees with at least 30 days' prior written notice. Price changes will take effect at the start of your next billing period following the notice period. Your continued use of the Service after a price change constitutes acceptance of the new fees.

Certain optional features ("Add-ons") may be purchased separately and added to an existing paid subscription. Add-ons are billed as recurring charges added to your existing subscription and will renew automatically each billing period. Currently available add-ons include:

• SMS OTP Verification — enables one-time password verification via SMS for customer bookings. Available to Starter and Pro plan subscribers only. Billed at $15.00 USD/month, prorated to align with your existing subscription billing cycle.

When an add-on is activated, a prorated charge is applied immediately for the remainder of the current billing period. From the next billing period, the add-on fee is included in your regular subscription invoice. Cancelling an add-on takes effect immediately; access to the add-on feature is removed at the time of cancellation and any unused days are credited as a prorated amount against your next invoice.

Add-on pricing is subject to change with at least 30 days' prior written notice.

If a payment fails, we will attempt to re-process the charge and notify you by email. If payment is not received within 7 days of the due date, we may suspend access to paid features until payment is received. Accounts suspended for non-payment for more than 30 days may be downgraded to the free plan.

You retain ownership of all Content you upload or create through the Service, including your business data, service listings, employee records, and booking data. By submitting Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display your Content solely for the purpose of providing the Service to you.

You are solely responsible for all Content you submit and for ensuring that it does not violate any third-party rights or applicable law. You represent and warrant that you have all necessary rights to submit such Content.

Upon termination of your account, we will retain your data for a period of 30 days to facilitate reactivation. After this period, your data will be permanently deleted from our active systems in accordance with our Privacy Policy and data retention schedule.

We may use aggregated, anonymised, and de-identified data derived from your use of the Service for product improvement, analytics, and benchmarking purposes. Such data will not identify you or your End Customers.

With respect to your business data and account information, DAIT Consultancy Limited acts as a data controller. With respect to the personal data of your End Customers that you process through the Service, DAIT Consultancy Limited acts as a data processor on your behalf, and you are the data controller.

As the data controller for your End Customers' data, you are responsible for:

• Having a lawful basis for collecting and processing your End Customers' personal data.
• Providing your End Customers with appropriate privacy notices.
• Responding to data subject access requests from your End Customers.
• Complying with applicable data protection laws in your jurisdiction.
• Ensuring you only collect personal data that is necessary for booking management.

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You may cancel your account at any time through your account settings or by contacting support@bookerbat.com. Cancellation takes effect at the end of your current billing period (for paid plans) or immediately (for free plans). No refunds are issued for partial billing periods unless required by law or as set out in our Refund Policy.

We may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice.
• You violate our Acceptable Use Policy.
• We are required to do so by law.
• Your account has been inactive for more than 24 consecutive months on the free plan.
• We reasonably suspect fraudulent, abusive, or illegal activity on your account.

Upon termination, your right to access the Service immediately ceases. We will retain your data for 30 days post-termination to allow for reactivation, after which your data will be permanently deleted. Provisions of these Terms that by their nature should survive termination (including Sections 8, 9, 12, 13, 14, 15, and 19) will continue to apply.

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute through good-faith negotiations. If the dispute is not resolved within 30 days of written notice, either party may refer the matter to mediation through the Arbitrators' and Mediators' Institute of New Zealand (AMINZ) before commencing court proceedings.

Subject to the dispute resolution process above, each party irrevocably submits to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes that cannot be resolved through negotiation or mediation.

These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and BookerBat with respect to the Service and supersede all prior agreements and understandings.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

All legal notices to us should be sent to support@bookerbat.com. We will send notices to you at the email address associated with your account.