Refund & Cancellation Policy

You may cancel your subscription at any time through your account settings at Admin → Settings → Subscription, or by emailing support@bookerbat.com. Cancellation requests submitted by email will be processed within 2 business days.

Cancellation takes effect at the end of your current billing period. You will retain full access to your paid plan features until that date. After the billing period ends:

• Your account reverts to the free plan with its associated feature limitations.
• Your data (bookings, employees, services, settings) is preserved and remains accessible.
• Features restricted to paid plans (e.g. advanced analytics, unlimited bookings) will no longer be available.

For annual subscriptions, cancellation also takes effect at the end of the current annual billing period. If you cancel mid-year, you will retain full access until the annual period ends. No refund or credit is issued for the remaining months of the annual period.

If you require your subscription to be cancelled immediately (before the end of the billing period), please contact us. In this case, access to paid features will cease immediately and the refund provisions in Section 4 will apply.

Because BookerBat offers a 14-day free trial and provides immediate access to all paid features upon subscription, we generally do not provide refunds for monthly subscription fees once a billing period has commenced.

We will issue a full refund in the following circumstances:

• You request a refund within 7 days of your first-ever paid subscription charge (new customer satisfaction guarantee).
• You were charged in error due to a technical fault on our platform (e.g. double billing, incorrect amount).
• We materially fail to provide the Service due to extended outage (exceeding 72 consecutive hours) during your paid period.
• We terminate your account without cause and you have remaining prepaid subscription time.

For annual subscriptions, if you cancel before the end of your annual billing period and do not fall within the eligible circumstances above, we may at our discretion offer a pro-rata credit or partial refund for unused complete months remaining. This will be assessed on a case-by-case basis. Contact us at support@bookerbat.com to request a review.

Refunds will not be issued for:

• Unused features or services within an active subscription period.
• Dissatisfaction with features that were available and accurately described at the time of subscription.
• Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy.
• Charges more than 30 days prior to the refund request (unless due to billing error).
• Partial months on monthly plans.

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or card issuer. We process refunds via Stripe, our payment processor. We are not responsible for delays caused by your bank or card network.

The SMS OTP Verification Add-on is billed as a recurring monthly charge added to your existing subscription. The following terms apply:

• When activated, a prorated charge is applied immediately for the remainder of your current billing period. From the next billing period, the $15.00 USD/month add-on fee is included in your regular subscription invoice.
• Cancellation takes effect immediately. SMS OTP verification is disabled at the time of cancellation.
• Upon cancellation, any unused days in the current billing period are credited as a prorated amount against your next invoice. No cash refund is issued for the unused portion.
• The add-on charge is non-refundable once the billing period has commenced, except in the case of billing error or extended service outage as described in Section 5.2.

Additional add-ons may be introduced over time. The specific cancellation and refund terms for each add-on will be described at the point of purchase and will supplement this policy.

When you upgrade from a lower plan to a higher plan (e.g. Starter to Pro) mid-cycle, you will be charged a pro-rata amount for the remainder of the current billing period at the new plan rate. Your new plan features will be available immediately upon upgrade.

When you downgrade from a higher plan to a lower plan (e.g. Pro to Starter) or to the free plan:

• The downgrade takes effect at the end of your current billing period.
• You will not receive a refund or credit for the difference in price during the current period.
• You retain access to your current plan features until the billing period ends.
• No data is deleted upon downgrade; however, features beyond the lower plan's limits will become inaccessible.