BookerBat.com by DAIT Consultancy Limited

Acceptable Use Policy

This policy defines the rules that govern acceptable and prohibited use of the BookerBat platform. All users must comply with this policy.

Last updated: 8 October 2026·Effective: 8 October 2026·Governing law: New Zealand

Policy updates: We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, notify you by email or via a notice in your dashboard. Your continued use of BookerBat after any change constitutes your acceptance of the updated policy.

1. Overview

This Acceptable Use Policy ("AUP") supplements our Terms of Service and governs how you may use the BookerBat platform operated by DAIT Consultancy Limited. By using BookerBat, you agree to comply with this AUP.

This AUP applies to all users of the Service, including Business Owners, their employees (staff accounts), and any third parties who interact with the platform on their behalf.

We reserve the right to update this policy from time to time. Material changes will be communicated by email or through a notice within the Service.

2. Permitted Use

You may use BookerBat solely for legitimate, lawful business purposes, including:

Managing appointments, bookings, and schedules for your business.
Managing employee rosters, working hours, and service assignments.
Accepting payments from your End Customers through our integrated payment processor.
Communicating with your End Customers regarding their bookings.
Analysing your business performance using the analytics tools provided.
Customising your booking page to represent your business accurately.

3. Prohibited Conduct

The following activities are strictly prohibited on BookerBat:

3.1 Illegal and Harmful Activities

Using the Service for any purpose that is unlawful under applicable New Zealand or international law.
Offering or advertising services that are illegal, fraudulent, deceptive, or harmful in your jurisdiction.
Facilitating human trafficking, exploitation, or any form of forced labour.
Offering services related to controlled substances, weapons, or other regulated goods without proper licensing.
Engaging in money laundering, fraud, or any other financial crime.
Collecting payments from End Customers for services you do not intend to deliver, or creating a business account for the purpose of collecting fraudulent payments.
Misrepresenting the nature, quality, location, or availability of your business or services in a way that deceives End Customers into making payments.
Violating any consumer protection, fair trading, or advertising standards legislation.

3.2 Unauthorised Access and Security

Attempting to gain unauthorised access to any account, system, or data within BookerBat.
Conducting security testing, penetration testing, or vulnerability scanning without our prior written consent.
Introducing malware, viruses, worms, Trojan horses, or other harmful code into the platform.
Circumventing, disabling, or interfering with security features of the Service.
Using the Service as infrastructure for attacking other systems or services.
Sharing your account credentials with unauthorised individuals.
Creating fake accounts or impersonating other businesses or individuals.

3.3 Spam and Unsolicited Communications

Sending unsolicited bulk commercial emails or messages to End Customers who have not consented to receive them.
Using customer contact information obtained through BookerBat for purposes other than managing their bookings.
Harvesting email addresses or contact information from the platform for marketing purposes beyond your existing customer relationship.
Using the SMS OTP Add-on for any purpose other than sending one-time verification codes to End Customers who have initiated a booking. The SMS feature must not be used for marketing, promotions, or any unsolicited messaging.

3.4 Misuse of the Platform

Using automated scripts, bots, or other automated means to access the Service except through our official API with our prior consent.
Scraping, crawling, or systematically downloading data from the Service.
Reverse engineering, decompiling, or disassembling any part of the Service.
Attempting to copy, modify, or create derivative works of the Service or its source code.
Circumventing subscription plan limits or using multiple accounts to obtain additional free trial periods.
Reselling, sublicensing, or otherwise providing access to the Service to third parties without our express written permission.
Using the Service in a way that places excessive load on our infrastructure or impairs service availability for other users.

3.5 Harmful and Offensive Content

Uploading or displaying content that is defamatory, discriminatory, hateful, threatening, or harassing.
Uploading content that infringes any third-party intellectual property, privacy, or publicity rights.
Publishing false or misleading information about your business, services, or pricing.
Displaying content that sexually exploits or depicts minors in any way.
Displaying sexually explicit, pornographic, or graphically violent content.
Linking to or embedding images hosted on third-party services that would breach this policy if uploaded directly. Externally linked content displayed on your BookerBat website is treated as your content.

4. Business Owner Responsibilities

As a Business Owner using BookerBat, you are responsible for:

Ensuring your business and all services offered comply with applicable laws, licences, and regulations in your jurisdiction.
Maintaining appropriate professional qualifications and insurance for the services you offer.
Ensuring all staff accounts created under your business account comply with this AUP.
Providing accurate and truthful information about your services, pricing, and availability.
Ensuring you own, or have permission to use, all images and content displayed on your BookerBat website, including images linked from third-party hosting services.
Honouring confirmed bookings made by your End Customers and communicating any changes promptly.
Handling disputes with your End Customers in good faith and in accordance with applicable consumer law.
Maintaining appropriate records for tax, accounting, and regulatory compliance in your jurisdiction.
Obtaining all necessary consents from your End Customers for marketing communications.
Where online card payments are enabled: accepting full responsibility for all payment transactions processed through your connected Stripe account, including ensuring that services paid for are duly delivered to End Customers.
Where online card payments are enabled: complying with Stripe's own Terms of Service and Acceptable Use Policy, and ensuring your Stripe account is used only for legitimate business transactions.
Where the SMS OTP Add-on is enabled, ensuring End Customers are informed that a verification code will be sent to their mobile number, and that their mobile number will be processed by Twilio for this purpose.
Ensuring that any mobile numbers entered by End Customers are their own numbers and that use of the SMS OTP feature complies with applicable telecommunications and privacy laws in your jurisdiction.

5. Customer Data Obligations

When using BookerBat to collect and manage your End Customers' personal data, you must:

Only collect personal data that is necessary for the purpose of managing bookings and your customer relationships.
Provide your End Customers with clear privacy notices explaining how their data is collected and used.
Have a lawful basis under applicable privacy law for processing your End Customers' personal data.
Respond promptly and appropriately to End Customers' requests to access, correct, or delete their personal data.
Not use End Customers' contact information obtained through BookerBat to send unsolicited marketing without their consent.
Immediately notify DAIT Consultancy Limited if you become aware of any security breach involving End Customer data processed through BookerBat.
Delete or anonymise End Customer data when it is no longer required for legitimate business purposes.

Exported and Downloaded Data

BookerBat provides tools that allow you to export booking data (including End Customer personal data such as names, phone numbers, and email addresses) to files such as CSV spreadsheets. You acknowledge and agree that:

You are solely responsible for the secure handling, storage, and disposal of any data exported or downloaded from BookerBat.
Exported files containing personal data must be protected against unauthorised access, loss, or disclosure, including through the use of password protection, encryption, or secure storage as appropriate.
You must only share exported data with individuals within your organisation who have a legitimate need to access it, and must not distribute it to third parties except where required by law or with the explicit consent of the relevant End Customers.
DAIT Consultancy Limited accepts no liability for any loss, breach, misuse, or unlawful disclosure of personal data that occurs after it has been exported from the platform by you or your staff.
Your obligations under applicable privacy and data protection legislation (including the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, the UK GDPR, and equivalent laws) continue to apply to the exported data in full.

6. Security Requirements

You are responsible for maintaining the security of your BookerBat account. You must:

Use a strong, unique password for your BookerBat account.
Keep your login credentials confidential and not share them with unauthorised individuals.
Log out of shared or public devices after each session.
Promptly revoke access for staff members who leave your organisation.
Notify us immediately at support@bookerbat.com if you suspect unauthorised access to your account.
Not store sensitive payment card information in notes, descriptions, or other text fields within the platform.

7. Monitoring and Enforcement

DAIT Consultancy Limited reserves the right, but not the obligation, to monitor use of the Service to ensure compliance with this AUP. We may investigate complaints and reported violations.

Upon becoming aware of a potential violation of this AUP, we may, in our sole discretion and without prior notice:

Issue a formal warning.
Temporarily suspend access to the Service.
Permanently terminate the account.
Remove or disable access to specific content or features.
Report the activity to relevant law enforcement or regulatory authorities.
Take legal action to enforce our rights and recover damages.

The severity of our response will be proportionate to the nature and seriousness of the violation. We will endeavour to provide notice before taking enforcement action except where we determine that immediate action is necessary to prevent harm.

8. Reporting Violations

If you become aware of any activity that violates this AUP, please report it to us at support@bookerbat.com. Please include as much detail as possible, including the nature of the violation and any relevant account information.

We take all reports seriously and will investigate promptly. We will maintain the confidentiality of reporters to the extent practicable.

9. Contact

Questions about this Acceptable Use Policy should be directed to:

Email: support@bookerbat.com

Questions? Contact us at support@bookerbat.com