Appointment reminder email
BookerBat automatically emails customers a reminder before their appointment — reducing no-shows without any effort on your part.
Last updated September 27, 2026
Overview
The appointment reminder email is sent automatically to the customer before their scheduled appointment. It's one of the most effective ways to reduce no-shows — customers are reminded of their booking and have time to reschedule if plans change.
When it's sent
BookerBat sends the reminder email automatically at a set interval before the appointment. The reminder goes to the email address the customer provided when booking.
What it contains
- •Your business name and logo
- •The customer's name
- •Service name and duration
- •Staff member assigned
- •Appointment date and time
- •Your business address and contact details
Which plan is required?
Appointment reminder emails are available on Starter and Pro plans. They are not available on the Free plan.
Do I need to do anything to enable it?
No — reminders are sent automatically for every booking where the customer has provided an email address. There is nothing to configure or switch on.
What if a booking is rescheduled?
If you edit a booking and change the date or time, the reminder is automatically recalculated for the new appointment time. The customer will receive the reminder based on their updated appointment.
Tip: If a customer tells you they didn't get a reminder, the most common reason is that they didn't provide an email address when booking. You can check this by opening the booking and looking at the customer details.
What's next? Send customers a receipt after their appointment → Receipt email